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Surveys
2014
February
C
Calling Customer Service
Calling Customer Service
Clifton Butterfield, LLC | Customer Service Preference Snapshot
0%
Exit Survey
Have you contacted a customer service department by *phone* in the past 6 months?
Yes
No
I don't remember
Have you contacted a customer service department via a channel *other than phone* in the past 6 months?
Yes, via web chat
Yes, via email
Yes, via social media (Twitter, Facebook, etc.)
Yes, via a web form I filled out and submitted
No, I have only used the phone
No, I haven't contacted customer service
I don't remember
Other channel
If you used the phone, why?
The complexity of my question/problem required a human to talk to
It was the easiest way to contact them
I had their phone number handy
It's the only way they allow contact
Other
Are you
Male
Female
Your age group is
<18
18-25
26-35
36-50
>50
Are you
Employed full-time
Employed part-time
Parent full-time
Retired
Unemployed
Other
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