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* How would you rate the Programme overall?
 
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* How would you rate the Quality of Keynote Session #1 CSDS - Making Service Excellence Happen for Certis by Mr Chua Chwee Koh, Senior Executive Vice President & Chief Operating Officer, Certis CISCO?
 
Excellent
 
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Poor
 
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* How would you rate the Quality of Keynote Session #2 The McDonald's Way to Service Excellence by Ms Linda Ming, Senior Director, McDonald's?
 
Excellent
 
Good
 
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Poor
 
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* How would you rate the Quality of Keynote Session #3 Defining Service & Excellence by Ms Caroline Lim, Director & Prof Marcus Lee, Academic Director at the Institute of Service Excellence at the Singapore Management University?
 
Excellent
 
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Poor
 
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* How would you rate the Panel Discussion: "Strategies & Approaches for Achieving Consistency & Excellence in Service"
 
Excellent
 
Good
 
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* How would you rate the Venue overall?
 
Excellent
 
Good
 
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Poor
 
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* How would you rate the Food & Beverage overall?
 
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Good
 
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* Please provide us with suggestions on areas of improvement for our next forum or event:
   
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