CFF Consultancy/Kathabar Europe

The purpose of this semi structured interview is to find out what went wrong with our customer services and to gather your input to help us improve.

What aspect of the service were you not satisfied with

What could we have done better

What could we have done differently?

What did we do to disappoint you?

If you could wave a magic wand, what would you like to see?

If this were your company, what would you do differently?

Are you presently working with our competitors if yes what are their added value which we did not have.

What top challenge can we help you solve

Are you still in need of our services?