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  2. 2013
  3. November
  4. C
  5. Client Satisfaction Questionnaire
0%
Exit Survey
 
 
Who was your Solicitor/Advisor
   
 
 
 
Case Reference (if known)
   
 
 
 
How satisfied were you with our overall level of service?
 
Very satisfied
 
Fairly satisfied
 
Undecided
 
Fairly dissatisfied
 
Very dissatisfied
 
 
 
If dissatisfied please tell us briefly why:
   
 
 
 
Was the information/advise easy to understand?
 
Very easy
 
Fairly easy
 
Undecided
 
Fairly difficult
 
Very difficult
 
 
 
How might we improve?
   
 
 
 
How informative did you find our staff?
 
Very good
 
Fairly good
 
Undecided
 
Fairly poor
 
Very poor
 
 
 
How well did we keep you up-to-date with progress?
 
Very well
 
Fairly well
 
Undecided
 
Fairly poor
 
Very poor
 
 
 
How well did we listen to what you had to say?
 
Very well
 
Fairly well
 
Undecided
 
Fairly poor
 
Very poor
 
 
 
How might we improve?