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2014
September
C
Client Satisfaction Survey - Data Template - HS
Client Satisfaction Survey - Data Template - HS
Client Satisfaction Survey
Questions marked with an
*
are required
1. After handover from our sales team, how would you rate the knowledge of the GenieConnect Project Manager about your event & app requirements?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
2. How would you rate the effectiveness of the CMS training sessions in helping you to use the CMS?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
3. How would you rate the effectiveness of the data template training sessions in helping you fill out the excel sheet for up load?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
4. How would you rate the effectiveness of the project manager in helping you hit the key delivery dates for your project?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
5. How would you rate the product knowledge of the Support Team answering the phone?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
6. How would you rate responsiveness of our replies to your emails?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
7. How would you rate the effectiveness of the “Marketing Consultation” in helping to increase end user engagement?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
8. How would you rate the support you received from GenieConnect during your event?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
9. How would you rate the usefulness of the GenieConnect knowledge base in helping to answer your product queries?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
10. How would you rate the quality of the end user experience?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
11. Overall, how would you rate the service from GenieConnect in helping you achieve your goals for your event app?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
12. How would you rate the service from GenieConnect over other event app providers you may have used?
1 (Very Poor)
2
3
4
5 (Very Good)
Please Rate
13. How can we improve our service to you in the future?
*
14. Your Name
*
15. App Name
*
16. Email Address
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