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  5. Client Satisfaction Survey 2013
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Hello:
You are invited to participate in our survey Client Satisfaction Survey (Emirates Sweet Water). It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this study. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions so we can improve our product and services.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. <br>Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Organization Name
   
 
 
 
How long have you used our products?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
Please rate your order and receiving water experience.
Very Poor Poor Neutral Good Very Good
Order placement experience
Order receiving/home delivery experience
 
 
Please rate sweet water quality.
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Color of the Water
Taste of the Water
Smell/Odor of the Water
Thirst Fulfillment
 
 
 
How likely are you to continue using our products?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
With improved and better sweet water quality and customer service in the FUTURE, how many years more you will be our customer.
 
1-2 years
 
3-4 years
 
5-6 years
 
7+ years
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
Comment:
 
 
 
Comments/Suggestions: