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  1. Surveys
  2. 2015
  3. May
  4. C
  5. Client Satisfaction Survey

Client Satisfaction Survey

0%
Exit Survey
 
 
Thank you for taking time to participate in our Customer Satisfaction Survey. We wish to take this opportunity to identify your expectations as well as prioritize areas of improvement. Your participation and cooperation in this endeavor is highly appreciated.
 
 
Quality of Product:
Excellent Very Good Fair
First proof
Revision cycles
AOP Submission
Web Submission
Certification (PDF/x)
 
 
Timeliness:
Excellent Very Good Fair
First proof
Revision cycles
AOP Submission
Web Submission
Certification (PDF/x)
 
 
Service Quality:
Excellent Very Good Fair
Response Time
Satisfactory solution to problems
Accuracy of Information
On time completeness of tasks/work
Avoiding recurrence of a problem
Managing Customer Relationship & requests
Helpfulness and Politeness
 
 
Publishing Process & Change Management:
Excellent Very Good Fair
Knowledge of Journal Style
Understanding of new work/designs
Overall knowledge of problem/queries
Quality of new work/designs
 
 
 
Any Suggestions:-
   
 
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