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Hello:
You are invited to participate in our survey [IT Helpdesk Services].
It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Richard Pohl] at [204-789-1203] or by email at [email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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Self Service Options
Are you interested in self service options such as:
Password Resets
Online Knowledgebase
Support Status Updates
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| How often do you receive resolution at the First Point of Contact? |
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| How would you rate the customer service you receive from the IT Helpdesk? |
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Regarding the Hardware and Software you ask us to support.
How knowledgeable would you rate the IT Helpdesk to be? |
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Regarding the Toll Free Support Line and LogMeIn Chat Support Service:
How effective do you rate these remote support services |
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