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Surveys
2011
March
C
Closed Case
Closed Case
0%
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How well did we keep you informed about your case?
Poor
Below Average
Average
Good
Excellent
Other
When you had questions, how responsive were we to your inquiries?
Poor
Below Average
Average
Good
Excellent
Other
How well did we explain what to expect in your case?
1
2
3
4
5
6
7
8
9
10
Other
How important did you feel your case was to us, on a scale of 1-10 (10 is the highest importance), and why do you feel this way?
1
2
3
4
5
6
7
8
9
10
Other
How friendly were our legal secretaries and/or paralegals?
Poor
Below Average
Average
Good
Excellent
Other
How friendly were our attorneys?
Poor
Below Average
Average
Good
Excellent
Other
How would you rate our expertise and knowledge in handling your matter? (10 is highest)
1
2
3
4
5
6
7
8
9
10
Will you give us a quote we can use on our website?
What could we have done to make your experience better?
If we failed to meet your expectations in any way, please let us know how.
How do you feel about how much you were billed versus the job that we did on your case?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
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