This free survey is powered by
  1. Surveys
  2. 2013
  3. November
  4. C
  5. Closed Loan - Purchase
0%
Exit Survey
 
 
Hello:
You are invited to participate in our survey.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
What factors influenced you most in choosing Pacific Trust Mortgage?
 
Past experience
 
General reputation
 
Friend/family referral
 
Interest rate and points
 
Real Estate agent
 
Advertising
 
Convenience/location
 
Loan officer
 
Web site
 
Other
 

 
 
 
How would you describe the service your received from your Loan Officer at Pacific Trust Mortgage?
 
Excellent
 
Good
 
Fair
 
Poor
 
Undecided
 
 
 
How would you describe the service your received from the support staff at Pacific Trust Mortgage?
 
Excellent
 
Good
 
Fair
 
Poor
 
Undecided
 
 
 
Would you recommend Pacific Trust Mortgage to a friend or relative?
 
Yes
 
No
 
 
 
Would you recommend your loan officer to a friend or relative?
 
Yes
 
No
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
Who was your Loan Officer?
 
 
 
Was information about your loan and the lending process explained to you in clear, easy-to-understand terms?
 
Yes
 
No
 
 
 
Was all the paperwork completed properly and on time for your closing?
 
Yes
 
No
 
 
 
Was the closing performed professionally and efficiently?
 
Yes
 
No