Cold Stone RTL Cake Owner Survey - NEW

Your restaurant has recently begun to sell Ready to Love Cakes. We would greatly appreciate you providing your feedback through this short survey regarding these products and the program.

* 1.Are you happy with the variety of Ready to Love cakes available

Yes

No

* 2.Are you happy with the quality and taste of the Ready to Love cakes?

Yes

No

* 3.Have your guests noticed any difference between the new Ready to Love cakes and the cakes you were previously selling?

Yes

No

* 4.Has guest feedback been mostly…

Positive

Negative

* 5.Have you received any damaged cakes?

Yes

No

* 6.Please let us know the extent of the damage:

Extensive – cake could not be repaired

Major – but salvageable

Minor – very minor repairs needed

* 7.What percentage of cakes have been damaged?

1-10%

11-20%

21-30%

Over 30%

* 8.What is the most common issue with damage?

* 10. Is there any variety or size that is showing the most damage?

No

Yes, please describe

* 10.How long does it take to finish each cake in restaurant?

5-10 min

11-15 min

16+ minutes

* 11.Did you have any difficulties finishing the cakes in restaurant

No

Yes, please describe

* 12.How have you been ringing in the cakes through POS?

As Regular cakes like previous

Using the RTL cake buttons

* 13.Would you re-order the RTL cakes?

Yes

No

* 14.Have your cake sales increased/decreased since you offered the RTL cakes?

Increased

Decreased

No change

15. Do you have any additional feedback you would like to provide?