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  1. Surveys
  2. 2013
  3. November
  4. C
  5. Community ED Assessment
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The BEDD:
1 2 3 4 5 6
Understands our needs
Provides timely response to our questions
Has helped us develop a clear economic development plan
 
 
 
Comments/Suggestions:
   
 
 
 
Was it difficult to contact us or apply for service?
 
Yes
 
No
 
 
Were you referred to the right program for assistance?
 
Yes
 
No
 
 
Did you receive the service you requested?
 
Yes
 
No
 
 
How long did you have to wait for service?
 
No waiting time
 
Under 15 minutes
 
15-30 minutes
 
over 30 minutes
 
How would you rate our service?
1 2 3 4 5 6 7 8 9 10
Respectfulness of staff
Sensitivity of staff
Staff listened to your concerns
Staff provided needed information
Staff responded to your needs
Overall quality of service
 
 
Why did you provide this rating for the Overall Quality of Service question?
   
 
 
How can we improve? Other details you would like to share?
   
 
If you would like to share additional information or receive a follow-up call, please provide your contact information.
Name
Phone
Best Time to Call
 
 
Internal Information
Date & Time
Employee Name
Program Department
Referred From
Program Department
 
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