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Surveys
2017
March
C
Consumer perception and awareness towards Ebanking
Consumer perception and awareness towards Ebanking
0%
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*
Are you aware of internet banking services in India?
Yes
No
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How did you come to know about e-banking services?
Own accord
Advertisement in print media
Online advertisement
Through friends and family
Through bank officials
*
Which of the following online services you prefer more?
Internet banking
Telephone banking
SMS banking
Mobile banking
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How often you use internet banking?
Daily
2-3 days
Weekly
Monthly
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Which of the following e-banking services do you use that your bank offers? (Choose all that apply)ect all that apply)?
Seeking product and rate information
Calculate loan payment information
Download loan applications
Download personal bank transaction activity.
Check balances on-line
Apply for consumer loans or credit cards online
Inter-account transfers
On-line bill payments
Other
Rate the following e-banking services w.r.t. your satisfaction level, on a scale of 1to5 (1 being highly satisfied and 5 being highly dissatisfied)
Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
Fund transfer
E-shopping
Fund transfer
E-tax
Check Account Statement
Check Account Statement
Pay Utility Bills
Please indicate how important the following factors to you in regard of internet banking are. (Rate on a scale of 1-5 where 1 being most important & 5 being least important)
Most important
Important
Neutral
Somewhat important
Least important
Better rate and lower service charge
Security of Transaction
Convenience (24 hours service from anywhere)
Quick service (transaction completed in seconds instead of minutes)
Variety of features and services that are offered(for example; bill payment, account reconciliation, electronic bill payment)
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What are the main reasons that you might fear for while opening an Internet bank account? (Check all that apply)
Never heard of Internet banking
Concerned about security
Haven't taken time to open an account
Don't see any real value in having this type of account
Too new. I would like to see how it works, then I may open an account
Not available through my bank
Other
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Do you think human contact is important for banking relation?
Yes
No
How often do you conduct surveys?
Weekly
Monthly
Quarterly
Annually
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