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Surveys
2017
March
C
Consumer perception and awarness towards e-banking
Consumer perception and awarness towards e-banking
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Are you aware of internet banking services in India?
Yes
No
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How did you come to know about e-banking services?
Own accord
Advertisement in print media
Online advertisement
Through friends and family
Through bank officials
Other
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Which of the following online services you prefer more?
Internet banking
Telephone banking
SMS banking
Mobile banking
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How often you use internet banking?
Daily
2-3 days
Weekly
Monthly
Other
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What banking services do you use which your Internet bank offers? (Choose all that apply)
Seeking product and rate information
Calculate loan payment information
Download loan applications
Download personal bank transaction activity.
Check balances on-line
Apply for consumer loans or credit cards online
Inter-account transfers
On-line bill payments
Other
Rate the following e-banking services provided by the bank? On a scale of 1to5 (1 being highly satisfied and 5 being highly dissatisfied)
1. Highly satisfied
2.Satisfied
3.Neutral
4.Dissatisfied
5.Highly disSatisfied
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E-shopping
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Fund transfer
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E-tax
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Check Account Statement
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Pay Utility Bills
Please indicate how much each of the following factors are important to you in regard of internet banking. (Rate on a scale of 1-5 where 1 being most important & 5 being least important)
1. Most important
2. Important
3. Neutral
4. Somewhat important
5. Not important
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Better rate and lower service charge
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Security of Transaction
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Convenience (24 hours service from anywhere)
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Quick service (transaction completed in seconds instead of minutes)
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Variety of features and services that are offered(for example; bill payment, account reconciliation, electronic bill payment)
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The main reasons that you might fear for while opening an Internet bank account?
Never heard of Internet banking
Concerned about security
Haven't taken time to open an account
Don't see any real value in having this type of account
Too new. I would like to see how it works, then I may open an account
Not available through my bank
Other
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Do you think human contact is important for banking relation?
Yes
No
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Age?
Under 21
21-30
30-40
40-50
Above 50
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