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  1. Surveys
  2. 2017
  3. February
  4. C
  5. Contact Center Dipstick 2
0%
Questions marked with a * are required Exit Survey
 
 
* What is the maximum Top-Up amount that can be carried out on the *901# USSD platform
 
N50,000.00
 
N20,000.00
 
N5,000.00
 
N15,000.00
 
 
 
* What is the website that I can use to make PayDay advance request
 
www.mypayday.ng
 
www.mypayday.com
 
www.mypayday.org
 
www.paydayadvance.ng
 
 
 
* What are the channels through which a customer can request for PayDay Advance
 
*903#, PayWithCapture and The website
 
*901#, *904# and *904#
 
Access Money, Access Online and PayWithCapture
 
None of the above
 
 
 
* How much does it cost to carry out a balance enquiry on the *901# USSD platform
 
N15
 
N10
 
N4
 
Free
 
 
 
* How do I escalate a failed ATM transfer to other Banks
 
Log on BPMS under the CH Module
 
Log on BPMS under the ATM Module
 
Send a mail to Taiwo Funmilola Ogundele
 
Log on BPMS and Send a Mail to Sola Afolabi
 
 
 
* Who won the 2017 Access Bank Marathon
 
Iliya Pam
 
Alice Tambilili
 
Abraham Kiptum
 
Damilola Oluwaseun
 
 
 
* Do we link BVN at the Contact Center
 
No
 
Partially
 
Yes
 
May be
 
 
 
* For BVN related issues, we contact
 
Retail Operations Coordination and Analytics
 
Corporate Applications
 
Branches
 
IT
 
 
 
* One of the below is a necessary action after a customer's Visa Debit Card has been unblocked 
 
Customer must clean chip before using the Card
 
Customer is advised to use the Card for POS transaction first
 
Customer must request for another PIN
 
Customer is advised of PIN change before using the card
 
 
 
* Access Bank Mantra is 
 
Exceptional Customers, our DNA. Service , our priority.
 
Exceptional service, our Priority. Customers, our DNA.
 
Exceptional service, our DNA. Customers, our priority
 
Speed and Quality Service