Costa Survey

1.Have you bought something in Costa?

Yes

No

2.Where did you collect the information about Costa? [Multiple choice]

3.How frequently do you purchase from Costa coffee?

Once a week

More than 3 times per week

Less than 3 times per month

More than 3 times per month

4.Which is first choice in following coffee Shop?

Costa

Starbucks

Coffee Nero

Other

5.Please rate the satisfaction level of Costa?

Highly satisfied

Satisfied

General

Dissatisfied

6.Please rate the importance level for following factors? (5 reflects very important, 1 reflects not important )

7.Please score the level of satisfaction of following aspects in Costa coffee? (5 reflects the highest degree of satisfaction and 1 the lowest)

8.Which fields need to make improvements mostly?(no more than 3)

9.Do you know charities that Costa Foundation does?

Yes,I know.But it's not enough

Yes,I know and I appreciate it.

No.

10.If you have never been to Costa, will you consider if you can get a discount?

Yes

No