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Surveys
2013
February
C
Crucial Conversation -Feb 12&19
Crucial Conversation -Feb 12&19
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Learning Goal/Purpose Statement: The purpose of this activity is to provide participants with the skills and tools to create and improve dialogue with peers, leadership, patients, family members, and the health care team, including physicians.
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Please enter your name:
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I am confident I will be able to apply the knowledge, skills, or principles presented during the course while on the job.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
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Were the teaching methods/strategies effective?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
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Were the objectives relevant to the overall purpose?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
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I would recommend this class to others.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly Disagree
Disagree
Slightly Disagree
Slightly Agree
Agree
Strongly Agree
I knew what the objectives were for the course
I intend to apply the course content
The facilitator’s style was relevant to my developmental needs
The delivery methods were effective for my needs
The course met my developmental needs
I was excited to participate in the workshop
There is applicability of the course content to my current role
Using the scale below, please rate your level of confidence for each of the following objectives (1) prior to the course and (2) after the course.
Scale: Not at all - Very
1
2
3
4
5
Not at all
A little
Somewhat
Mostly
Very
Prior
After
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2
3
4
5
1
2
3
4
5
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Define three elements that are contained in a crucial conversation
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Identify the keys to remedying the crucial conversations that you are not currently holding or are not holding well
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Discuss three situations where holding a crucial conversation is appropriate and will improve communication and assist in improving patient safety
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Demonstrate effective communication skills that can impact patient safety
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Discuss the process of focusing communication on outcomes during challenging situations
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Evaluate warning signs during a dialogue that indicate safety is as risk
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Describe your personal communication style under stress
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Demonstrate the skills to manage your style effectively
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Demonstrate three skills to enhance communication in order to establish and maintain mutual purpose and focus on patient safety
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Role-play methodology to effectively diffuse potentially explosive situations to improve patient safety and outcomes
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Develop a personal plan to implement crucial conversation skills in a work environment
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Demonstrate listening to create a safe environment when others choose silence or violence
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Move crucial conversations into actions and results (dialogue)
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Rate the expertise/effectiveness of Ed Archangel.
Poor
Fair
Good
Very Good
Excellent
Were the physical facilities appropriate?
Poor
Fair
Good
Very Good
Excellent
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List two (2) ways you will integrate what you learned in this activity into your practice and/or employment environment.
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Comments/Suggestions:
What is your most important “take away” from this presentation?
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