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Crucial Conversation 5-6th Feb


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Learning Goal/Purpose Statement: The purpose of this activity is to provide the nurse with the skills and tools to create and improve dialogue with patients, family members, and the health care team, including physicians. The tools/skills are intended to be used to create a safe culture for patient care and positively impact patient safety and clinical outcomes.
 
 
 
* Please enter your name:
   
 
 
* Are you an RN?
 
 
 
* I am confident I will be able to apply the knowledge, skills, or principles presented during the course while on the job.
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* Were the teaching methods/strategies effective?
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* Were the objectives relevant to the overall purpose?
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* I would recommend this class to others.
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
Strongly Disagree Disagree Slightly Disagree Slightly Agree Agree Strongly Agree
I knew what the objectives were for the course
I intend to apply the course content
The facilitator’s style was relevant to my developmental needs
The delivery methods were effective for my needs
The course met my developmental needs
I was excited to participate in the workshop
There is applicability of the course content to my current role
 
 
Using the scale below, please rate your level of confidence for each of the following objectives (1) prior to the course and (2) after the course.
Scale: Not at all - Very
















1
2
3
4
5
Not at all
A little
Somewhat
Mostly
Very

 
 
 
Prior After
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* Define three elements that are contained in a crucial conversation
* Identify the keys to remedying the crucial conversations that you are not currently holding or are not holding well
* Discuss three situations where holding a crucial conversation is appropriate and will improve communication and assist in improving patient safety
* Demonstrate effective communication skills that can impact patient safety
* Discuss the process of focusing communication on outcomes during challenging situations
* Evaluate warning signs during a dialogue that indicate safety is as risk
* Describe your personal communication style under stress
* Demonstrate the skills to manage your style effectively
* Demonstrate three skills to enhance communication in order to establish and maintain mutual purpose and focus on patient safety
* Role-play methodology to effectively diffuse potentially explosive situations to improve patient safety and outcomes
* Develop a personal plan to implement crucial conversation skills in a work environment
* Demonstrate listening to create a safe environment when others choose silence or violence
* Move crucial conversations into actions and results (dialogue)
 
 
 
* Rate the expertise/effectiveness of Ed Archangel.
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
 
 
Were the physical facilities appropriate?
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
WERE THE FOLLOWING DISCLOSED PRIOR TO THE BEGINNING OF THIS ACTIVITY EITHER IN WRITING OR VERBALLY?
*
Requirement for successful completion?
 
 
 
* Conflicts of Interest
 
 
 
* Resolution of Conflicts of Interest
 
 
 
* Sponsorship of Commercial Support
 
 
 
* Non-endorsement of Products
 
 
 
* Off-Label Use
 
 
 
* Record Maintenance of Activity Documents
 
 
If you answer "yes" to the question below, please describe who was biased in the box provided.
* Did you, as a participant, note any bias that was not previously disclosed in this presentation?
 
 
 
* List two (2) ways you will integrate what you learned in this activity into your practice and/or employment environment.
   
 
 
 
* Comments/Suggestions:
   
 
 
 
What is your most important “take away” from this presentation?
   
 
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