Cruise Customer Service

Exit Survey »

We would like to thank you for booking your cruise with Get Away Today Vacations. We hope that the service you experienced exceeded your expectations, both from me, your personal travel agent, as well as from the cruise line that hosted you. We value your opinions and feedback and hope that you would take the time to complete this online feedback form. In exchange for your time, we will enter you into a drawing for $100 towards your next vacation.

Your participation is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential. Please start with the survey now by clicking on the Continue button below.

Have you ever used Get Away Today before?

Yes

Did the customer service you received from your Get Away Today Travel Expert exceed your expectations? How & Why?

Did you experience any problems during the booking process? If so, how were they handled? Are you satisfied with the resolution?

Is there anything we could have done to make your experience more enjoyable? If so, what?

Which Cruise Ship did you sail on?

How easy was the check in & boarding process?

What were your first impressions? What did you think about the overall condition of the ship? What did you like? What did you dislike about the ship?

Did the Customer Service aboard the ship meet your expectations? Did any of the crew stand out?

Where did you eat? Which restaurants did you try? Which one was your favorite? Why? Were there others that you liked?