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CS survey - Top 5

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Hello,

You are invited to participate in our Customer Satisfaction survey . In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
SAの接客対応はいかがでしたか (身だしなみ、挨拶、丁寧な説明)
How was service advisor's behavior? (Appearance, Greeting, Polite description)
 
大変満足/Very satisfied
 
満足/Satisfied
 
不満/Unsatisfied
 
とても不満/Very Unsatisfied
 
UD未実施/Not performed
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Website
Customer Service
Overall
 
 
Please rate the following:
Website
Customer Service
Overall
 
 
 
SAの車検に関するご案内はいかがでしたか (お客様のニーズに合った提案および時期)
How was the guidance about shaken of service advisor ? (Suggestion meeting customer needs and shaken date)
 
大変満足/Very satisfied
 
満足/Satisfied
 
不満/Unsatisfied
 
とても不満/Very Unsatisfied
 
UD未実施/Not performed
 
 
 
追加作業が発生した際に、その内容、費用の説明はいかがでしたか ?
How was an explanation of additional work items and cost from CC when additional work occurred?
 
大変満足/Very satisfied
 
満足/Satisfied
 
不満/Unsatisfied
 
とても不満/Very Unsatisfied
 
UD未実施/Not performed
 
 
 
カスタマーセンターの車検整備の出来栄えはいかがでしたか?
How was performance result of shaken in CC?
 
大変満足/Very satisfied
 
満足/Satisfied
 
不満/Unsatisfied
 
とても不満/Very Unsatisfied
 
UD未実施/Not performed
 
 
 
車検作業の所要時間はいかがでしたか?
How was time required for shaken ?
 
大変満足/Very satisfied
 
満足/Satisfied
 
不満/Unsatisfied
 
とても不満/Very Unsatisfied
 
UD未実施/Not performed
 
 
 
お客様が車検を実施する工場を選択する際、重要視する項目はどのような点ですか(3つ選びマークしてください)
What do you place importance on when you are choosing a shaken workshop (Please choose the three from these below and mark)  
 
1.法規を満たすための最小限な整備と安い価格
 
2.故障を予防するための徹底した整備
 
3.車検整備に対する高い提案力
 
4.整備期間の短縮
 
5.SAの対応力
 
6.工場までの距離
 
7.付帯する整備の対応力(架装物の整備、板金塗装、その他整備)
 
8.その他
 

 
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