Cust Sat Survey1 | QuestionPro

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In your own words, what can you tell me about our product quality?

Regarding your latest delivery, did it arrive at the time originally agreed?

Yes

No

Were you given an explanation as to why?

Yes

No

Were you made aware that there was going to be a delay?

Yes

No

Was the rearranged date kept to?

Yes

No

No date given

How likely or unlikely would you be to recommend Remploy to other business associates? Please answer on a scale of one to ten, where ten means you would be 'extremely likely' and one would be 'extremely unlikely'?

Over the next twelve months do you expect to increase, maintain or reduce your level of business with Remploy?

Increase

Maintain

Reduce

Don't know

What would you say Remploy's competitors did better?

Did you bring it to the attention of anyone at Remploy?

Yes

No

Have you had a problem or complaint with Remploy in the last 12 months?

Yes

No