customer attraction survey

How frequently do you like to fly?

Once in a week

Twice in a week

Once in a month

Rarely.

Other

What factors do you consider before buying an airline ticket?
(Please allocate a priority from 1 to 6, 1 being most priority and 6 being the least).

Availability of the ticket

Airport Location

Price of the ticket

Travel with a national flag airline

Quality and Service

Safety and Reliability

What is your personal airline preference?

Did you travel in this airline because of somebody’s recommendation?

What do you feel toward No frill/Low cost airlines? (Please choose an option)

I think they are a great idea.

I don’t fully understand how they are different from other airlines.

The airports they use are less convenient to get to than the big airports.

I’m not bothered about a meal being included on a short flight.

Paying for ‘full price’ flights with frills included is a waste of money.

Other

Do you find the fares of this (4Qs) airline reasonable?

Definitely

Probably

Probably Not

Definitely Not

Do you like to buy the air tickets on mobile?

Definitely

Probably

Probably Not

Definitely Not

Do you like to buy the air tickets in EMI?

Definitely

Probably

Probably Not

Definitely Not

Do you like to Virtually Book Your preferred Seat?

Definitely

Probably

Probably Not

Definitely Not

If 10% discount is given for your referrals, you like to avail it.

Definitely

Probably

Probably Not

Definitely Not