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  5. Customer Feedback & Satisfaction Survey - 2011

Customer Feedback & Satisfaction Survey - 2011

Bernhard Schulte Shipmanagement - Customer Feedback & Satisfaction Survey questionnaire - 2011
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Dear Madam or Sir,

As part of our continuous endeavor for improvement of the shipmanagement and other services we provide to our esteemed clients, we are carrying out a customers feedback and satisfaction survey.

We would be grateful if you could spare approximately 10 minutes of your precious time to complete this electronic customer satisfaction Questionnaire.

Your response will assist us to understand your concerns and address any issue you may have. Your survey responses will be strictly confidential.

We thank you for your time and help in filling up this Questionnaire. We shall always strive, not only to meet your expectations but exceed them as well. Please start with the survey now by clicking on the Continue button below.

Yours sincerely,

Rajaish Bajpaee
Chief Executive Officer
Bernhard Schulte Shipmanagement (Hong Kong) Limited


 
 
 
Shipmanagement
 
 
As compared to your other shipmanagement companies / service providers - how would you rate Bernhard Schulte Shipmanagement in the following areas?
Above other Same level Below other
Technical Performance
Vessel's condition & maintenance
Safety Standards
Support for commercial operations
Reporting: Accuracy, completeness / timeliness
Problem solving & handling
Oil major vettings / approval
Budget control
Communication with office & 3rd party
Drydocking - Quality, cost & time control
Continuity & Quality of personnel on ships
Continoity & Ability of Shore support staff
Accounting - Accuracy, completeness & timeliness
Openness, transparency & ease of communication with BSM staff & Senior management
 
 
 
Comments/Suggestions:
   
 
 
 
Value Added Services
 
 
Are you aware/use/need more information on our following?
Use the service Know about the service Would like more info Not aware of the service
Hanseatic Chartering Ltd - Commercial management, Chartering, Sale and Purchases services
St. George Services Ltd - Maritime Insurance Services
Seachef - Maritime Catering Services
Schulte Marine Concept Ltd - Newbuilding design and supervision services
Port Agencies
Telaccount Overseas Ltd - Radio accounting services and electronic bridge equipment
Schulte Energy Services
 
 
 
If you would like to make changes or improvements to any of our service what would these be?
   
 
 
 
Any other comments:
   
 
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