Customer Feedback

This is a short survey on your experience in our salon. We would like to know if we are meeting your needs and expectations. The outcome will hopefully address any shortfalls and help you get a better overall salon experience. All responses are 100% anonymous. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

How often do you visit a spa or beauty salon?

How satisfied are you with our salon?

Very Satisfied

Quite Satisfied

I use different salons all the time

Not Satisfied at all

Other (Please specify)

What makes you prefer a specific salon?

Do we offer value for money?

Yes, I believe so

Yes, but a bit expensive

No, I'd be happy to pay more for better service

No, Price doesn't correspond with service offered

I use different salons depending on availability

Other

Do you make use of our salon loyalty programme?

Yes

No

I wasn't aware of one

Select any frustrations you may have experience regarding your salon booking

Never a time slot when I need it

Specific staff not available

Required services not offered

Other

Do you buy specific products in the salon?

Yes occasionally

Always

Sometimes if I've tried the brand before

Sometimes if the staff highly recommend it

Never

Other