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Surveys
2011
March
C
Customer Satisfaction
Customer Satisfaction
0%
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When choosing an IT support service, how important was each of the following?
Very Important
Important
Not Important
Technical hardware skills of support staff
Technical software skills of support staff
Communication skills of support staff
Price
What type of arrangement do you have with us?
Premium contract
Standard contract
Pay per contact
Not sure
How often do you use our IT support service?
At least once per week
Approximately once per month
Irregularly (less than once per month)
Not sure
How would you rate your satisfaction with our IT support service in the following areas?
Very satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
Help desk support
Hardware solutions Recommended
Software solutions Recommended
How satisfied are you with our IT support service overall?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Would you recommend our IT support service to a colleague?
Definitely
Probably
Not sure
Probably not
Definitely not
Do you have any suggestions to help us improve our services to you?
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