Customer Satisfaction

What product or service did we provide you? (choose the best answer)

New Custom Home

New Production/Spec Home

Remodel/Addition

Framing

Trim Carpentry

Handrail Systems

Tile

Other

How long have you been using our product?

How would you rate the quality of your product or service?

Excellent

Very Good

Good

Poor

How would you say our costs compare to others in the market for the services provided?

Higher than average

About average

Less than average

Other

What was your primary reason for selecting our company to provide the services or product you purchased from our company?

Quality of product/service

Organization and processes of our company

Lowest Price

Schedule/time line of project

Other

How did you find out about our company?

Website or search engine

Home Builders Association

Energy Star Partner list

Word of mouth referral

Jobsite sign

Vehicle advertising

Other

How likely are you to recommend our products or services to a friend or family member?

Overall, how would you rate the quality of customer service provided on your project?

How would you rate your project for timeliness (1-5 with 5 being best)?

How would you rate your project rep for abilities to listen (1-5)?

How would you rate your project rep for professional appearance (1-5)?

How would you rate your project rep for ability to find solutions (1-5)?

How would you rate your project rep for product knowledge (1-5)?

How would you rate our attention to safety on the jobsite (1-5)?

Other comments and a company testimonial are appreciated. Please provide further comments to help us become the best business we can.