1. Surveys
  2. 2011
  3. March
  4. C
  5. Customer Satisfaction
0%
Exit Survey »
 
 
How satisfied are you with the service you have been receiving?
 
Not very satisfied
 
Satisfied
 
Very Satisfied
 
Please tell us more
 

 
 
 
What is the reason you started using our services? (Choose the primary answer)
 
We chose MidWest DNA & Drug Testing to help us start our program
 
We changed vendors due to pricing
 
We changed vendors due to service issues
 
Other - please specify
 

 
 
 
How satisfied are you with the variety of services offered?
 
Not very satisfied
 
Satisfied
 
Very Satisfied
 
Please tell us more
 

 
 
 
Do you feel you are getting a good value for the services provided?
 
Yes
 
No
 
Comments
 

 
 
 
Are you happy with the professionalism, courtesy, responsiveness & knowledge of the staff?
 
Yes
 
No
 
Comments
 

 
 
 
Would you consider leaving MidWest DNA & Drug Testing as a customer at this point?
 
No
 
Yes
 
If yes, please tell us why.
 

 
 
 
Would you be interested in receiving a brief informational newsletter/email monthly from MidWest DNA & Drug Testing with updates in the drug/alcohol testing industry?
 
Yes
 
No
 
Comments
 

 
 
 
Are there services you would like MidWest DNA & Drug Testing to offer that they do not right now?
 
No
 
Yes
 
Please specify
 

 
 
 
Please check the following services that you are aware MidWest DNA & Drug Testing offers:
 
Instant/Rapid Drug Testing
 
Lab-Based Drug Testing
 
Breath Alcohol Testing
 
Random Selection Program Administration (Consortiums)
 
Urine Testing
 
Saliva Testing
 
Hair Follicle Testing
 
Steroid Testing
 
Forensic-Grade Wipe & Spray Drug Residue Detection
 
DOT drug & alcohol testing
 
Drug Free Workplace Policy Creation & Implementation Assistance
 
Mobile/On-Site/Emergency/After-Hours/24-7 Collection Service
 
DNA/Paternity Testing
 
Specialty Drug Testing (Customized Testing)
 
Background Check Reports (criminal, credit, driving, etc...)

 
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