Customer satisfaction analysis

Dear Sir/Madam

Hereby we invite you to participate in our survey Customer Satisfaction Landgard. We are 4 students from the Rotterdam School of Management and we are currently working on a strategic business plan for Landgard Vermarktungsgesellschaft Obst und Gemuse.

In this survey, approximately 10 different companies will be asked to complete a survey that asks questions about the customer satisfaction of the services that Landgard provides. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support.

* How exactly would you describe Landgard's services?

* For what reason does your company use Landgard's services?

* What are the most valuable product features of the services that Landgard offers you?

* What are the differentiating characteristics of Landgard’s services, so what makes them stand out in comparison to competitors? Try to name 4 characteristics

* How often are Landgard’s services used by your company?

* Is your company generally satisfied with Landgard’s services? If so, what is good about it and why? If not, what can be improved?

* What could be enhanced about Landgard’s services?

* What are other existing services offered by competitors? Does Landgard have a competitive advantage over them?

* What is minimally and necessarily expected if a company like yours wants to make use of the service that Landgard offers?