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Surveys
2012
December
C
Customer satisfaction and insights on various tele
Customer satisfaction and insights on various tele
0%
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Age group
18-22
23-30
31-40
41-55
55 onwards
Occupation
Student
Businessman
Working professional
Retired
House wife
Which service provider you use?
Vodafone
Airtel
Tata Docomo
Idea
Reliance
Dolphin
Type of service
Pre paid
Post paid
Before this which service provider you have used? (you can tick more than one)
Vodafone
Airtel
Tata Docomo
Idea
Reliance
Dolphin
Monthly expenditure per month on mobile services
Up to Rs. 200 per month
Rs. 201 – rs. 300
Rs. 301 – rs. 500
Rs. 501 – Rs. 1000
Rs. 1001 – Rs. 2000
Rs. 2001 – Rs. 3000
>Rs. 3000
Who or what determines your choice of service provider?
Friends
Family & relatives
Retailer’s opinion
Past experience with other brands of service provider
Ads on TV/Magazines/Newspapers/any where else
Duration of relationship with the current service provider
Less than 2 years
2 to less than 3 yrs
3 to less than 4 yrs
4 to less than 5 yrs
5 years and onward
How is the network connectivity of your service provider i.e. do you get sufficient network coverage at places like highways, classrooms, canteens, lifts, trains etc.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Do you experience premature termination of calls while having conversation i.e. call drops
Yes
No
Sometimes
Rarely
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