Customer Satisfaction in Banking Industry

Questions marked with a * are required

Does Your Bank Conduct any Recreation Facilities for the Customer?

Yes

No

* What kind of Account do you Maintain in your Bank Account?

Current A/c

Saving A/C

Loan A/c

Demat A/c

* Is there a gap between your expectations and the quality of services provided by your bank?

Yes

No

Which of the following e-banking services are used by you?

Do you think that your bank caters all your
banking needs?

Yes

No

When do you think of your bank what comes first
in your mind?

* Service efficiency is increased due to bank
computerization?

* Computerized transactions are secured
transactions?

Yes

No

Computerization has helped you to reduce the
waiting time for any transaction in the Bank?

Yes

No

In your opinion what are the problems of e-
banking services?

Limited Scope for Personal Advice Transactions

No Direct Communication with the Bank

Sometimes Problematic For Transactions

Fear About Security of the Transaction

Lack of Knowledge about Computerized Transaction