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Dear sir/madam,

You are invited to participate in my survey which is part of my MBA research dissertation for university of Glouchestshire and the questions are based on service quality in Islamic banks . In this survey, approximately 250 people will be targeted. It will take approximately 4-5 minutes to complete this questionnaire.

Your participation in this survey is completely voluntary. There is no foreseeable risk associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.

Thank you very much for your time and support.

Regards,
Atif Javaid Akhtar
 
 
 
 
Please specify your gender
 
Male
 
Female
 
 
 
What Age group are you in?
 
16 – 25 years
 
26 – 35 years
 
36 – 45 years
 
45 years above
 
 
 
Please specify your occupation
 
Full-time Employed
 
Part-time employed
 
Self-employed
 
Student
 
 
 
Which Islamic banking product/services are you currently using?
 
Current Account
 
Savings Account
 
Investment Account
 
Credit card
 
 
 
Which of the following Islamic financing modes have you used?
 
Murabahah
 
Mudarabah
 
Musharaka
 
Ijarah
 
Istisna
 
Salaam
 
None of the above
 
 
 
Bank runs according to Islamic law
 
strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
Bank offers wide range of Islamic products and service
 
strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
Confidence in bank's Shari’ah advisors.
 
strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
Bank’s physical facilities are visually appealing
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
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