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Surveys
2010
May
C
Customer Satisfaction level
Customer Satisfaction level
0%
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Which Brand of AC you use
Voltas
LG
Samsung
Carrier
Hitachi
Bluestar
Whirlpool
Other
How did you get to know about the product you purchased?
Newspaper
Friends/Relatives
Dealer’s reference
Past experience.
Other
The Satisfaction degree of sales
Quite satisfactory
Satisfactory
Just so so
Not satisfactory
The shopping environment and display of our air conditioners
The information of introducing our company’s product
The introduction of the Dealer for our products
The styles and variety of the air conditioners for selecting
The service attitude of the salesmen
Timely delivery of the product.
The Satisfaction degree of quality
Quite satisfactory
Satisfactory
Just so so
Not satisfactory
The appearance of our products.
The cooling effect of our products
The noise of our products
The performance of the remote controller
Effect of energy and electricity savings
The guidance effect of the owner’s manual
The satisfaction degree for the after service
Quite satisfactory
Satisfactory
Just so so
Not satisfactory
The installation quality of the air conditioners
The efficiency of after service
The normalization of the service
Your overall satisfaction degree with your product
Quite satisfactory
Satisfactory
Just so so
Not satisfactory
Have you ever recomended others to buy this product
Yes
No
Pre Installation Problem
Damaged Product
Late Delivery
Stock not available
Other
Post Installation Problem
Technical
After sale service
Availability of spare parts
Other
Please Specify the avg monthly income of your family
<10K
10k-20k
20k-35k
35k-50k
>50k
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