1. Surveys
  2. 2011
  3. September
  4. C
  5. Customer Satisfaction Product/Service Survey
Exit Survey »
 
 
1. During the last twelve months, which of the following Hamblin products and services have you utilised?
 
Temporary Recruitment
 
Permanent Recruitment
 
Interim Recruitment
 
Payroll Services
 
Training and Development
 
Open Courses
 
Bespoke Courses
 
Out Placement Counselling
 
Personality Profiling
 
Ability Testing
 
HR Consultancy
 
Outsourcing
 
Work Permit Advice
 
Other
 

 
 
 
2. What is the length of time that you have been working with Hamblin?
 
Less than six months
 
More than six months but less than one year
 
One to Three years
 
Over three years
 
Never used
 
 
 
3. How often do you use the products and services offered by Hamblin?
 
Weekly
 
Once a month
 
Once a quarter
 
Once a year
 
Other
 
 
 
4. Overall how satisfied were you with the following products and services provided by Hamblin?
Dissatisfied Unsatisfied Neutral Satisfied Very Satisfied
Temporary Recruitment
Permanent Recruitment
Contract Recruitment
Payroll Services
Training and Development
Open Courses
Bespoke Courses
Out Placement Counselling
Personality Profiling
Ability Testing
HR Services
Outsourcing
Work Permit Advice
 
 
5. How important are the following characteristics when purchasing Hamblins products and services?
Very Important Important Neutral Somewhat Not at all
Quality
Price
Overall Experience
Induction/First use experience
Ease of Use
After sales experience (Customer Service etc)
Repeat sales experience
 
 
6. Thinking of your most recent experience with Hamblin's products and services, how would you rate the following statements:
Strongly Agree Agree Neutral Disagree Strongly Disagree
Product/Service was worth the purchase price
Product/Service does what it claims
Product/Service does what I need
Product/Service is easy to use
Product/Service is competitively price
 
 
7. How important are each of the following fo Hamblin's products and services to you?
Very Important Important Neutral Somewhat Not at All
Temporary Recruitment
Permanent Recruitment
Interim Management
Payroll Services
Training and Development
Open Courses
Bespoke Courses
Out Placement Counselling
Personality Profiling
Ability Testing
HR Services
Outsourcing
Work Permit Advice
 
 
 
8. What do you like about Hamblin's products and services?
   
 
 
 
9. What do you dislike about Hamblin's products and services?
   
 
 
 
10. What product and/or services would you like Hamblin Employment Group to offer in the future?
   
 
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