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  1. Surveys
  2. 2011
  3. March
  4. C
  5. Customer Satisfaction Survey -- Concession Service
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Exit Survey »
 
 
For which of our locations are you completing this survey?
 
Campos
 
Chickies and Petes
 
Boardwalk Fries
 
Jack & Jill Ice Cream
 
Dietze & Watson
 
Butchs Smack Your Lips BBQ
 
Polish Water & Ice
 
 
 
What events do you normally attend
 
Philadelphia 76ers
 
Philadelphia Flyers
 
Philadelphia Wings
 
Philadelphia Soul
 
Other
 

 
 
 
How often do attend events at the Wells Fargo Center
 
 
 
How would you rate your overall level of satisfaction with the selected venue?
 
High dissatisified
 
Somewhat dissatisfied
 
Neutral
 
Somewhat satisfied
 
Highly satisfied
 
Other
 

 
 
Please rank the following attributes in order of impotance when choosing a concession stand at the WFC
Most Important Least Important
Reputation
Friendly staff
Knowledeable staff
Attentiveness of staff
Cleanliness
Quality of food
Menu selection
Menu pricing and value
Payment options
 
 
Please rate the following service items at the selected concession venue at WFC
1 = Poor 2 3 4 5 = Excellent
Friendliness of staff
Expediency of service
Staff's knowledge of menu
Location of venue
 
 
Pleae rate the following regarding the venue's service on a scale of 1 to 5
1 = Poor 2 3 4 5 = Excellent
Cleanliness
Quality of Food
Menu Variety
Menu pricing and value
 
 
 
How likely are you to recommend this concession venue to a friend or colleague?
 
Highly unlikely
 
Somewhat unlikely
 
Neutral
 
Somewhat likely
 
Highly Likely
 
 
 
What if your gender?
 
Female
 
Male
 
Prefer not to answer
 
 
 
What category describes your age?
 
Under 18
 
18-24
 
25-34
 
35-44
 
45-54
 
55-65
 
Over 65
 
Prefer not to answer
 
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