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Surveys
2011
February
C
Customer Satisfaction Survey
Customer Satisfaction Survey
Dear Sirs,
Thank you for your great support to Narada. Each valuable advice from you would be a great help for our improvement. All the personal information would be for the only use of analysis which would be kept confidential.
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The following survey will take approximately [5] minutes to complete the questionnaire.
Kindly answer each question base on the rating below
10-Excellent
9-Very good
8-Satisfied
7-Not bad, need to be improved
6-and lower----Dissatisfied
1-Unacceptable
If you have questions at any time about the survey or the procedures, you may contact James Wong at 9108 6648 or by email to
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
*
A. Overall Score for Narada:
10 Excellent
9
8
7
6
5
4
3
2
1 Unacceptable
*
B. Specific Score:
1. Prompt Delivery - Delivery on time
10 Excellent
9
8
7
6
5
4
3
2
1 Unacceptable
*
2.1 Quality Satisfaction
Product uniformity
10 Excellent
9
8
7
6
5
4
3
2
1 Unacceptable
*
2.2 Quality Satisfaction
Cycle life
10 Excellent
9
8
7
6
5
4
3
2
1 Unacceptable
2.3 Quality Satisfaction
Safety and reliability
10 Excellent
9
8
7
6
5
4
3
2
1 Unacceptable
2.4 Quality Satisfaction
Appearance
10 Excellent
9
8
7
6
5
4
3
2
1 Unacceptable
2.5 Quality Satisfaction
Easy installation
10 Excellent
9
8
7
6
5
4
3
2
1 Unacceptable
2.6 Quality Satisfaction
Stable installation
8
7
5
1 Unacceptable
3
10 Excellent
9
4
2
6
3. Customer Service Satisfaction
Response time
10 Excellent
9
8
7
6
5
4
3
2
1 Unacceptable
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