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  5. Customer Satisfaction Survey 2013-14

Customer Satisfaction Survey 2013-14

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Questions marked with an * are required Exit Survey
 
 
* Your association with Cotmac with regards to:
 
Industrial Automation
 
Trading (LAPP, Phoenix, Rittal, Omron)
 
Engineering Services
 
Drive/Electrical Control Panel Manufacturing
 
Training
 
Not Yet

 
 
 
* Mention your relationship level with us:
 
Very Strong
 
Strong
 
Neutral
 
Beginner
 
Not Dealt, Only Interacted
 
 
On the below metioned parameters state your satisfaction with Marketing Engineers.
Highly Satisfied Satisfied Dissatisfied N/A
* Frequency of visit
* Speed of Response to your Enquires
* Technical Know-how
* Understanding Your Needs
* Behavior/Attitude
* Follow up visits/Communication for offers/Purchase order
 
 
On the below mentioned parameters state your satisfaction with our Design Engineers.
Highly Satisfied Satisfied Dissatisfied N/A
* Quality of Design & Engineering
* Technical Know-how
* Speed of Response
* Behavior/Attitude
 
 
On the below mentioned parameters state your satisfaction with our Manufacturing Department.
Highly Satisfied Satisfied Dissatisfied N/A
* Quality of Panel
* FAT Process
* Behavior/Attitude
 
 
On the below mentioned parameters state your satisfaction with our Logistics Department
Highly Satisfied Satisfied Dissatisfied N/A
* Adequacy of the Documentation along with the Product
* Timely Delivery
* Quality of our Packing
 
 
On the below mentioned parameters state your satisfaction with our Service Engineers:
Highly Satisfied Satisfied Dissatisfied N/A
* Understanding of your needs
* Response time to provide Service
* Effective support / Problem solution
* Knowledge of Engineer
* Attitude & Helpfulness of Engineer
 
 
Mention your preference level with COTMAC in line to other vendors in the same businesses.
1 2 3 4 5 Not in top 5
Industrial Automation
Trading (LAPP, Phoenix, Rittal, Omron)
Engineering Services
Drive/Electrical Control Panel Manufacturing
Training
 
 
Contact Information
* Company Name & Department : 
* Your Name & Designation : 
Phone : 
Email Address : 
 
 
 
Please Mention any Suggestions/Complaints (If Any):