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  5. Customer Satisfaction survey
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When choosing an IT support service, how important was each of the following?
Very Important Important Not important
Technical hardware skills of support staff
Technical software skills of support staff
Communication skills of support staff
Price
 
 
 
What type of arrangement do you have with us?
 
Premium contract
 
Standard contract
 
Pay per contact
 
Not sure
 
 
 
How often do you use our IT support service?
 
At least once per week
 
Approximately once per month
 
Irregularly (less than once per month)
 
Not sure
 
 
How would you rate your satisfaction with our IT support service in the following areas?
Very satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied
Help desk support
Hardware solutions Recommended
Software solutions Recommended
 
 
 
How satisfied are you with our IT support service overall?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
Would you recommend our IT support service to a colleague?
 
Definitely
 
Probably
 
Not sure
 
Probably not
 
Definitely not
 
 
 
Do you have any suggestions to help us improve our services to you?
   
 
Thank you for your time. Your feedback will help us to improve our services. Solutions R Us – Customer satisfaction survey
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