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Surveys
2012
October
C
Customer Satisfaction Survey
Customer Satisfaction Survey
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Have you ever had a hospital stay other than at Gerber Memorial Hospital? If so, how was your stay compared to Gerber Memorial?
Stay was better at Gerber Meomorial
Stay was worse at Gerber Memorial
Have never stayed in a hospital before
Do you feel like you get individualized attention from the staff here?
Yes
No
How was the quality of the food?
Poor
Somewhat poor
Someone good
Good
Superior
Excellent
Did you find Gerber Memorial to be a clean environment?
Dirty
Somehwhat dirty
Somewhat clean
Clean
Very clean
If you could change one thing about your stay what would it be?
What is your opinion on the acquisition of Gerber Memorial Hospital by Spectrum Health?
How was the temperature of the hospital?
Too Hot
Too Cold
Just RIght
Did you find it easy to rest during your stay?
Sometimes
Most of the time
All of the time
Never
Did you find that your medical conditions were always adequately explained to you?
Yes
No
How did the knowledge of our staff rate in your view?
Not knowledgeable
Somewhat knowledgeable
Knowledgeable
Very knowledgeable
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