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  5. Customer Satisfaction Survey
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Hello,
You are invited to participate in our Customer Satisfaction Survey. In this survey, approximately 5 people will be asked to complete a survey that asks questions about product satisfaction and improvements. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Tish Mutuku at 405 123 456 email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
* How long have you used our products/ services?
 
Less than 6months
 
1year less to 3years
 
3years to less than 5 years
 
5 years or more

 
 
 
* Which of our products /services do you use?
 
Please list your answer.
 
 
 
* How frequently do you purchase from us
 
Every day
 
Every week
 
Every 2 weeks
 
Every month
 
 
 
* How would you rate your overall satisfaction with us
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied.
 
 
 
How likely is it that you would recommend us to a friend/colleague?
 
Very Likely
 
Somewhat likely
 
Neutral
 
Very unlikely
 
 
 
* How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
 
 
Do you have any suggestions for improving our products/services?