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  1. Surveys
  2. 2015
  3. May
  4. C
  5. Customer Satisfaction Survey
0%
Exit Survey
 
1. Please rate the following characteristics regarding Grepcor Diamonde's product offering.
5-Excellent 4-Very Good 3-Good 2-Fair 1-Poor 0-Don't Know
Quality of reagents
Quality of instrumentation
Reliability
 
 
2. Please rate the following characteristics regarding Grepcor Diamonde's service hotline.
5-Excellent 4-Very Good 3-Good 2-Fair 1-Poor 0-Don't Know
Accessibility during working day
Accessibility after office hours and weekend
Reliability of return calls in time
Friendly and professional approach
 
 
3. Please rate the following characteristics regarding Grepcor Diamonde's Field Service Engineers.
5-Excellent 4-Very Good 3-Good 2-Fair 1-Poor 0-Don't Know
Response time from call to arrival
Availability during weekends and after office hours
Effective problem solution, First time fix
Time until final problem resolution
 
 
4. Please rate the following characteristics regarding Grepcor Diamonde's Clinical Applications Specialists.
5-Excellent 4-Very Good 3-Good 2-Fair 1-Poor 0-Don't Know
Response time from call to arrival
Availability during weekends and after office hours
Product knowledge when related to assays and their application
Knowledge of work flow and laboratory organization
Time until final problem resolution
Effective problem resolution – first time fix
 
 
5. Please rate the following characteristics regarding Grepcor Diamonde’s process for ordering, logistics and delivery services.
5-Excellent 4-Very Good 3-Good 2-Fair 1-Poor 0-Don't Know
Accessibility
Ease of Ordering procedure
Reliability to return calls on time
Availability of requested products
Ability to deliver by promised date
State of product upon arrival
Ability to resolve delivery problems in a timely manner
Correctness of delivery/invoice
 
 
 
6. On the overall, how satisfied are you with our products, after-sales services and delivery performance?
 
5-Excellent
 
4-Very Good
 
3-Good
 
2-Fair
 
1-Poor
 
0-Don't Know
 
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