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| 1) Gongoni customer service: a) Have you received our Gongoni / W. J. Bush marketing policy? |
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| b) If yes, have you fully understood its content? 4 3 2 1 0 |
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| c) Are you satisfied with our Gongoni Customer service department? |
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| d) Are you receiving your statement of account (Trading and Guarantor) unfailingly quarterly? |
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| e) Is your account position with the company fully understood and agreed at all time? |
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| f) Are you receiving the original invoice along with your goods? |
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| g) Are you satisfied with our Guarantor and Credit Facility system? |
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| h) What is your perception of the product knowledge provided by the Company? Does it meet your expectations? |
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| i) What is your perception of the frequency and quality of the contacts we have with you and other members of your organisation? |
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| j) Whenever you have an issue, is it diligently resolved by Gongoni / W. J. Bush? |
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