Customer satisfaction survey

1. How would you rate the quality of our customer service?

2. How would you rate our customer service response time?

3. How would you rate the knowledge of SCM team representatives?

Extremely knowledgeable

Quite knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not knowledgeable at all

Comment

4. How would you rate the accuracy of responses to meet your requirements

satisfied nor dissatisfied?

Extremely satisfied

Quite satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Quite dissatisfied

Extremely dissatisfied

Comment

5. How well did we understand your questions and concerns?

6. The customer service representative is very courteous.

7. Please suggest if there is any improvement that we should apply on our services to better serve you?

Comments