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  1. Surveys
  2. 2016
  3. February
  4. C
  5. Customer Satisfaction Survey
0%
Exit Survey
 
 
How long have you being using our SOFTWARES?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Where is your Firm?
 
Venice
 
Padua
 
Other Provinces

 
 
 
How frequently do you purchase from us?
 
Every day
 
Every week
 
Every month
 
Every 2 - 3 months
 
Every 4 - 6 months
 
Once or twice a year
 
More than 2 years
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of softwares
Understanding customers' needs
Sales staff
Price
 
 
Brief comments about the problems (if there exist)
   
 
 
 
Valuate the RELIABILITY of the Software (1 not reliable at all, 5 very reliable)
 
1
 
2
 
3
 
4
 
5
 
 
 
Rate the EFFICIENCY of our software (1 not efficient at all, 5 very efficient)
 
1
 
2
 
3
 
4
 
5
 
 
 
Do you have any suggestions for improving our SERVICES?
   
 
 
 
Rate the COMPLETENESS of the software (1 not complete at all, 5 perfectly complete)
 
1
 
2
 
3
 
4
 
5
 
 
 
Ease of installation of the software
 
Very easy
 
Quite easy
 
Quite hard
 
Hard
 
Impossible
 
 
 
Completeness and accuracy of installation
instructions (express in numbers: 1 very dissatisfied, 5 very satisfied)
 
1
 
2
 
3
 
4
 
5
 
 
 
Rate the level of satisfaction about the quality of SERVICE SUPPORT
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
Other
 
 
 
 
Ability of the initially delivered software to function without crashes or service interruptions (express in numbers: 1 very dissatisfied, 5 very satisfied)
 
1
 
2
 
3
 
4
 
5