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  1. Surveys
  2. 2017
  3. February
  4. C
  5. Customer Satisfaction Survey: Building
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Exit Survey
 
 
Dear valued customer,

Thank you for taking the time to fill up our Customer Satisfaction Survey on the Building process.

It will take approximately 5 minutes to complete the questionnaire.

We treasure your feedback which will help us improve our services to a higher standard to serve our customers better in the future. Your survey responses will be strictly confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.
 
 
Lumen staff were knowledgeable during the following Building stages:
Strongly disagreeStrongly agree
1 2 3 4 5 6 7 8 9 10
* Proposal Stage (i.e. preliminary design and quotation)
* Pre-Start Stage (i.e. material, fittings and electrical options selection)
* Construction Stage
* Practical Completion Inspection Stage
* Handover Process
 
 
Please describe your experience for the Building process:-
Strongly disagreeStrongly agree
1 2 3 4 5 6 7 8 9 10
* 1. The design of the new home meets my criteria (i.e. requirements, budget, plans).
* 2. The construction updates were promptly sent to me.
* 3. I am satisified with the overall build time of my property.
* 4. The quality of the build is satisfactory.
* 5. Lumen staff were prompt in addressing my concerns and questions
* 6. Lumen staff were able to adequately address my concerns and questions.
 
 
Lumen staff were helpful in guiding me during the following Building stages:-
Strongly disagreeStrongly agree
1 2 3 4 5 6 7 8 9 10
* Proposal Stage
* Pre-Start Stage
* Payment
* Handover Process
 
 
Lumen staff highlighted certain aspects that I was not aware of or expecting for the following:-
Strongly disagreeStrongly agree
1 2 3 4 5 6 7 8 9 10
* No hidden costs
* Building practice differences in Australia
* Inclusions
 
 
How would you rate your overall experience with the Building process?
Extremely dissatisfiedExtremely satisfied
1 2 3 4 5 6 7 8 9 10
* Overall experience
 
 
How likely would you recommend Lumen Properties to your family and friends based on your experience with the Building process?
Highly unlikelyHighly likely
1 2 3 4 5 6 7 8 9 10
* Recommendation
 
 
 
What are two things we can do to improve your experience with us?