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  1. Surveys
  2. 2017
  3. February
  4. C
  5. Customer Satisfaction Survey: Finance
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Exit Survey
 
 
Dear valued customer,

Thank you for taking the time to fill up our Customer Satisfaction Survey on the Finance process.

It will take approximately 5 minutes to complete the questionnaire.

We treasure your feedback which will help us improve our services to a higher standard to serve our customers better in the future. Your survey responses will be strictly confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.
 
 
Lumen staff were able to explain the following to me clearly:
Strongly disagreeStrongly agree
1 2 3 4 5 6 7 8 9 10
* 1. The loan application process.
* 2. The documents that needed to be prepared in advance.
* 3. The terms and conditions of the approved loan.
 
 
Please describe your experience for the Finance process:-
Strongly disagreeStrongly agree
1 2 3 4 5 6 7 8 9 10
* 1. Lumen staff prepared me for what to expect for my loan approval.
* 2. The loan was smoothly disbursed.
* 3. Lumen staff is knowledgeable about the loan products.
* 4. Lumen staff were helpful in guiding me throughout the Finance process.
* 5. Lumen staff were prompt in addressing my concerns and questions.
* 6. Lumen staff were able to adequately address my concerns and questions.
 
 
How would you rate your overall experience with the Finance process?
Extremely dissatisfiedExtremely satisfied
1 2 3 4 5 6 7 8 9 10
* Overall experience
 
 
How likely would you recommend Lumen Properties to your family and friends based on your experience with the Finance process?
Highly unlikelyHighly likely
1 2 3 4 5 6 7 8 9 10
* Recommendation
 
 
 
What are the two things we can do to improve your experience with us?