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  1. Surveys
  2. 2015
  3. June
  4. C
  5. Customer Satisfaction Survey (RNA)
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You are invited to participate in our customer satisfaction survey for the year 2014-2015. This survey asks questions related to performance, responsiveness and efficiency of RNA Resources group as a logistics service provider to all concepts.

We request you to spare five minutes of your time to complete the survey. Your opinion is valuable to us and would help us to do better. Your survey responses will be strictly confidential. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Please mention Concept/Territory
   
 
 
 
* Please rate the accuracy of deliveries from RNA CDC warehouse to your warehouse (No. of invoiced cartons versus number of physical cartons received)
 
Below Average
 
Average
 
Good
 
Very Good
 
Excellent
 
 
On time delivery- Import and Clearing documents from RNA
Below Average Average Good Very Good Excellent
* For Direct and CFS shipments
* For CDC shipments
 
 
 
* Getting pre alerts and intimations on problematic shipments
 
Below Average
 
Average
 
Good
 
Very Good
 
Excellent
 
 
 
* RNA making Efforts to help you in emergency and priority requirements / intimation in advance in case of delivery problems
 
Below Average
 
Average
 
Good
 
Very Good
 
Excellent
 
 
 
* Getting RNA support on insurance claims with insurance company for compensation
 
Below Average
 
Average
 
Good
 
Very Good
 
Excellent
 
 
 
* RNA is flexible in managing unforeseen need of your territory or changes in targets
 
Below Average
 
Average
 
Good
 
Very Good
 
Excellent
 
 
Please rate your satisfaction level for the below parameters with respect to services rendered by RNA Operations & logistics
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Packaging
* Loading pattern
* Transportation Cost
* Transit Lead Time
* Overall
 
 
Please rate your satisfaction level for the below parameters with respect to services rendered by CDC Documentation
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Accuracy
* Completeness
* Pre-alert
* Overall
 
 
 
We would appreciate your suggestions/comments on improvements such as value analysis , cost reduction, alternate transport service providers, operational problems or any other parameter
   
 
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