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  1. Surveys
  2. 2011
  3. March
  4. C
  5. Customer Satisfaction Suvey - Luzon
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Exit Survey »
 
 
CEMEX PHILIPPINES
 
 
 
Customer Satisfaction Survey
 
 
 
We are continuously looking for ways to improve the quality of our products and services. To do this, we need the help of our valued customers in rating our business. We would very much appreciate if you would give us a few minutes of your time to respond to the questions below. Thank you!
 
 
 
Name of Respondent
   
 
 
Designation of Respondent
   
 
 
Company Name
   
 
 
Company Account Number
   
 
 
Name of CEMEX ASM
   
 
 
Please rate the importance of the factors below in selecting construction material suppliers. (1 as the highest)
1 2 3 4 5 N/A
Competitive Pricing
Product Quality
Packaging Quality
Rewards Program Offered
Merchandising Materials Support
Product Technical Support
Multiple Ordering Channels
(Call Center, SMS, Internet)
Timeliness of Delivery
Ease of Pick-Up Process
Multiple Payment Options
Ease of Credit Application
Service Center Accessibility
Area Sales Manager Support
 
 
Please rate the factors based on your level of satisfaction in dealing with CEMEX. (1 as the highest)
1 2 3 4 5 N/A
Competitive Pricing
Product Quality
Packaging Quality
Rewards Program Offered
Merchandising Materials Support
Product Technical Support
Multiple Ordering Channels
(Call Center, SMS, Internet)
Timeliness of Delivery
Ease of Pick-Up Process
Multiple Payment Options
Ease of Credit Application
Service Center Accessibility
Area Sales Manager Support
 
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