Customer Satisifaction - Footprints

Hello:
You are invited to participate in our survey for Solution Desk. It will take approximately 5 minutes to complete the questionnaire.

It is very important for us to learn your opinions and Thank you very much for your time and support.
Please start with the survey now by clicking on the Continue button below.

Please rank (1-3) the following in order of preference for Requesting a Service/ Reporting an Issue:

Solution Desk Self Service Portal
Call to Solution Desk Number
Email to [email protected]

Please rate how easy are the following activities using Solution Desk Self Service Portal:

Requesting a Service/ Reporting an issue

Looking for updates on existing Request

Searching Knowledge base for existing solutions

Is the number of notification from tool appropriate to keep you updated on progress of request?

Too many notification

Just the right number

Too few notification

Comments/Suggestions:

Name

Phone Number:

Department: