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Surveys
2015
January
C
customer service
customer service
0%
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How how would you rate your level of satisfaction with us?
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
How would you rate us on the following ?
customer service?
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
Professionalism
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
Quality and variety of activities delivered to residents
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
Understanding our customer needs
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
Our ability to handle complains
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
How likely is it that you would recommend our service at Scalabrini to a friend or a colleague?
Extremely
Very
Moderately
Slightly
Not at all
How would you rate us in comparison to other companies that offer the same service?
A very great deal
A great deal
Quite a bit
Moderately
About the same
Are you satisfied or finding any problems in any of these areas?
- nursing/care
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
- leisure and lifestyle activities
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
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