This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2015
  3. July
  4. C
  5. Customer Service
0%
Exit Survey »
 
 
How do you contact customer services?
 
Telephone
 
Email
 
Web chat
 
Other (Please specify)
 
 
 
 
When you contact customer services, how quickly do we pick up?
 
Immediately
 
Under 30 seconds
 
1-5 minutes
 
Longer than 5 minutes
 
I left a message
 
Other (Please specify)
 
 
 
 
If you email us, how long does it take us to respond?
 
Under 2 hours
 
2-6 hours
 
6-12 hours
 
1 business working day
 
They didn't reply
 
Other (Please specify)
 
 
 
 
What is the reason you contact us?
 
Faulty product
 
Product hasn't arrived within the selected delivery time
 
Missing parts
 
To order a product
 
To get a replacement or a refund
 
Other (Please specify)
 
 
 
 
How overly satisfied are you with customer services?
 
Very satisfied
 
Satisfied
 
Not that satisfied
 
Not satisfied
 
 
 
How overly satisfied are you with the products we sell?
 
Very satisfied
 
Satisfied
 
Not that satisfied
 
Not satisfied
 
 
Please rate the following:
Products
Customer services
Delivery time
 
 
 
Comments/Improvements/Suggestions:
   
 
 
 
Thank you for your feedback and we hope you continue shopping with us.
 
Share This Survey:          Online Survey Software Tools Powered by  QuestionPro Survey Software